Order Cancellations and Returns Policy

The Customer cannot cancel orders once orders are accepted and confirmed by AV Connect (AVC). Any request for order cancellation must be submitted in writing and subject to AVC’s discretion to accept the order cancellation.

The Customer may only return Products to AVC, and receive a credit or refund, on the following conditions:

  • the Customer must contact AVC in advance and obtain the prior consent of AVC and (if available) obtain a return number (to be quoted on all returned paperwork);
  • return must be made within 30 days of the date of delivery. Products must be returned to AVC in their original, unopened packaging and in a condition which will enable them to be immediately fit for re-sale; and
  • Products must be adequately packed and dispatched freight prepaid by Customer, clearly labelled, to AV Connect Pte Ltd, No 8, Kaki Bukit Road 2, #03-11. Ruby Warehouse Complex. Singapore 417841.

The Customer shall be liable for any loss or damage of the Products until they are delivered to AVC and AVC shall not be obligated to give any credit or refund if the foregoing conditions are not complied with.

Products accepted for return will be credited at invoice value.