Warranty Policy

AV Connect (AVC) warrants that if any Product is defective, it will, at its option, replace or refund the purchase price. This warranty is subject to a claim being notified in writing to AVC within 7 days of the date of despatch of the Product.

These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of AVC. The Customer must deal with the defective Products in accordance with AVC’s instructions.

The Customer must contact AVC to notify AVC in advance of the return of any Products and obtain a returns number, to be quoted on all paperwork. Returned Products must be accompanied by an advice note stating the invoice number and the nature of the defect. Where the Customer does not return Products in accordance with this clause, AVC may refuse such Products and return them to the Customer at the Customer’s cost.

Any products which are replaced by AVC shall become the property of AVC. Title to replacement products shall pass to the Customer on delivery, and the period of the replacement product’s warranty shall be the unexpired period of the defective product’s warranty.

The remedies set out above shall be AVC’s sole liability and the Customer’s sole remedy for any breach of warranty and in respect of the supply of Products. Save as expressly provided in these terms and conditions, all implied warranties, terms and conditions concerning the supply of Products are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, merchantable quality, fitness for purpose and provision of services with reasonable care and skill). AVC will not be liable to the Customer for any loss, damage or liability which arises out of the breach of implied warranties, terms or conditions or breach of any other duty of any kind imposed on AVC by operation of law or for any negligence. The Customer acknowledges that it is responsible for ensuring that the Products it orders are fit for the purposes for which it intends to use them.